Order Cancellation / Refund / Return Policy
We like to plan our supply chain well in order to serve you better. All changes in delivery schedule to be informed before 4pm, a day before the delivery. Changes can be made through Mobile App/Website.
Milk once dispatched cannot be cancelled or returned. In such case, we will not be able to refund any order, which has been already dispatched.
We may cancel a contract if the product is not available for any reason. We will notify you if this is the case and return any payment that you have made;
If the order cancellation was made in time, we will charge a 10% cancellation fee and refund or re-credit your debit card with the remaining amount within 10-14 days, which includes the initial delivery charge (where applicable) which you paid for the delivery of the Goods or the Services, as applicable.
In the unlikely event that we deliver a wrong item, you have the right to reject the delivery of the wrong item and you shall be fully refunded for the missing item.
In case of puffed packs or damaged packs, please return them through our delivery person either the same day or next day. This will help us understand the problem better and fix them. Your feedback is valuable. You could also call us between 7am-4pm
Refund will be done within 5-10 working days from the date of cancellation of order:
Refund Mode : Original Mode of Payment or online acvount transfer or Refund Cheque
Refund Cheque will be issued in the billing name unless otherwise advised by customers. In case the refund Cheque is lost by customer, Cheque will be reissued in 15 days on the receipt of affidavit.
In case of incorrect name on the refund Cheque, a new Cheque will be reissued in 15 days on the receipt of original Cheque from the customer.
If your refund doesn’t appear in Your Account, and the processing time for your payment method has passed, contact customer care for further assistance.